What is Flink?
Flink is your online supermarket. Everything you buy in a supermarket, can be ordered from us. We will deliver it to your door in minutes. We have everything from fresh vegetables and fruit to ingredients for your dinner, but also everything you need for happy hour!
Where does Flink deliver?
You can see where we are currently delivering in the Flink app. Behind the scenes, we're working hard to add new locations. Do you want to be kept up to date and receive a message when we arrive in your area? Then fill in your details here!
I received the wrong product(s) with my Flink order. What should I do?
Sorry about that! Contact our customer service in the app or webshop and share with them what happened. We will try to solve this problem for you as soon as possible!
A product is missing from my order. What should I do?
Sorry! That was a mistake. Please contact customer service in the app or the webshop and we will solve this problem. Any extra costs are, of course, on us.
What are your opening hours?
You can order from Flink 7 days a week, from 8:00am to midnight!
What is the delivery fee?
We charge a dynamic delivery fee of €1,80. This is depending on the size of your order. You can find the exact costs in the app.
Can I pay when my order is delivered?
No, you cannot. You pay when you place the order using one of our several online payment options.
Flink doesn't sell my favourite brand. How can I tell you about it?
We would love to hear what you think is missing on Flink. We are always open to new products to expand our selection. So don't hesitate to give us your feedback here.
I regularly see your riders riding. How can I become a Flink rider?
We are regularly looking for new riders in Paris and other cities in France. You can register here to become rider or picker at Flink.
Is there a minimum order value?
Yes. The minimum order value differs per Flink location. You can find the exact minimum order value in our app.
Why do I sometimes have to wait longer for my order?
If it is busy, it can sometimes take longer than 10 minutes for your order to be delivered. The estimated delivery time is always indicated in the app before you place your order. If the order has not arrived after the delivery time indicated, you can contact our customer service.
I forgot to add something to my order. Can I still change it?
No, we're sorry! We start packing your order right away so it arrives to you quickly. As a result, it is very difficult to make changes after placing the order.